The Grosvenor Fish Bar in Norwich has impressed with not only a fine 4.7 star rating on Google, but has achieved this by collecting 56 Google reviews and over a thousand on Tripadvisor. I am quick notice how they respond to many of the reviews and have time, despite running a very busy business, to maintain the Q&A section on tripadvisor. I think this business sets a great example in terms of its reviews online and, as one reads through them, a track record of pleasing their customers.
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